Zephyr Professional Practice Test

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What is the primary focus of operational management in cloud services?

Analyzing social trends
Providing technical support for applications
Recommending best practices for various processes
Performing hardware upgrades

The correct answer is: Recommending best practices for various processes

The primary focus of operational management in cloud services is centered around recommending best practices for various processes. This involves establishing guidelines and procedures that optimize the efficiency and effectiveness of cloud operations. Since cloud services require a balance of performance, security, and cost-effectiveness, operational management plays a crucial role in aligning infrastructure and operations with business objectives. In this context, operational management ensures that cloud services are delivered consistently and reliably while adhering to industry standards and compliance requirements. It also involves continual assessment of processes to incorporate improvements, thereby enhancing service delivery and customer satisfaction. In contrast, while providing technical support for applications is important, it is more of a reactive function rather than a strategic focus of operational management. Analyzing social trends does not align closely with the technical and operational aspects of managing cloud services. Performing hardware upgrades, while relevant, falls more under the specific tasks of infrastructure management rather than the broader scope of operational management, which is more focused on processes and best practices.